Digital Products Refund Policy
Effective date: 07/31/2026 Last updated: 07/31/2026
This Refund Policy explains when refunds are and aren’t available for digital products purchased from DIY Prepper through www.diyprepper.com (the “Site”). It works together with our Digital Product Terms of Sale; if there is ever any conflict, the Terms of Sale control.
Digital Products Are Final Sale
Our products are digital goods, such as The Well-Rounded Prepper Readiness Binder, that are delivered electronically and can be downloaded, copied, and kept the moment you buy them. Because a digital file can’t be returned once it’s been delivered, all sales of digital products are final and non-refundable once the product has been delivered or the download or access has been made available, except where a refund is required by applicable law.
By completing your purchase and accessing the product, you acknowledge that you’re receiving immediate access to digital content and, to the extent permitted by law, you give up any right of cancellation or withdrawal that would otherwise apply once your download or access begins.
When We’ll Make It Right
We want you to actually receive and be able to use what you paid for. So even though digital sales are final, please reach out, and we’ll work with you in good faith if any of the following happens:
- You never received your download link or access after paying.
- Your download link is broken or expired before you could save your file.
- The file you received is corrupted, incomplete, or won’t open.
- You received the wrong product.
- You were charged more than once for the same order, or charged in error.
In these situations, we’ll first try to fix the problem, usually by re-sending or restoring your access, and where that isn’t possible, we may issue a refund at our discretion.
How to Request Help or a Refund
Email us at diyprepperprojects@gmail.com within 14 days of your purchase and include:
- The name or email address used at checkout.
- Your order number or receipt, if you have it.
- A short description of the problem (and a screenshot, if it’s an access or error issue).
The more detail you give us, the faster we can sort it out.
How Refunds Are Issued
When we approve a refund, we issue it to your original payment method through our payment processor (Stripe, via SureCart). Once processed on our end, it typically takes about 5 to 10 business days to appear on your statement, depending on your bank or card issuer. We can’t refund to a different card or account than the one used for the purchase.
Before You File a Chargeback
If something’s wrong with your order, please contact us first. Almost every issue- a missing link, a duplicate charge, a file that won’t open- is something we can fix quickly and directly. Filing a chargeback with your bank before reaching out can take weeks to resolve and may result in your access being suspended while the dispute is reviewed. A quick email to us is almost always the faster path.
Your Legal Rights
Nothing in this policy limits any refund or consumer-protection rights you may have under the laws that apply to you. Where the law grants you a right to a refund that this policy doesn’t otherwise provide, that legal right still applies.
Related Policies
Contact
Questions about a refund or your order? Reach us at:
DIY Prepper diyprepperprojects@gmail.com
P.O. Box 57, Troup, TX 75789
